Consumer Claims

Any dispute, complaint or request relating to:

  • to information provided by bit4you
  • an error in the performance of an EXCHANGE or in its non-execution,
  • or for any other reason

must be notified to bit4you by the CUSTOMER within fifteen (15) calendar days from the day the CUSTOMER became aware of it or is presumed to have known about it (particularly in view of his habits of consulting his ACCOUNT and the date and time of his last access to his ACCOUNT) or any other longer period provided for by special provisions or by law. This notification can be made by sending an email to the following email address: ssupport@bit4you.io or by mail to the following address:

S.A. bit4you

292 avenue Charles-Quint, 1083 Bruxelles, Belgique

Wrong accountings on behalf of a CUSTOMER, whether in addition or in less, that bit4you has noticed and accepted following a challenge by the CUSTOMER, are rectified automatically without prior notice. The maximum processing time for claims that may relate to other aspects of the service is one (1) month from the date of receipt of the claim. If, however, due to the complexity of the subject of the complaint, the processing time exceeds the initial month, this extension of time will be motivated and explained to the CLIENT.

CUSTOMERS acting as CONSUMERS can also lodge a complaint via the European platform (http://ec.europa.eu/consumers/odr) if the dispute, the complaint or the initial request to bit4you is not remedied. a satisfactory way according to the CLIENT.